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Refund and Returns Policy
Effective Date: 01/01/2025
At Wearable3D, we are committed to ensuring customer satisfaction with every purchase. Please read our Refund and Returns Policy carefully to understand your rights and options regarding refunds and returns for digital products purchased on our website (wearable3d.com).
1. Digital Product Refund Policy
Due to the nature of digital products, we do not offer refunds or exchanges once the files have been downloaded or accessed, except under the following conditions:
Defective Products: If the digital file is corrupted or unusable due to an error on our part, we will provide a replacement or refund.
Non-Delivery: If you did not receive your purchased digital file after payment, please contact us within 7 days to resolve the issue.
Accidental Duplicate Purchase: If you mistakenly purchased the same product twice, we will refund the duplicate payment.
How to Request a Refund
To request a refund, contact us at info@wearable3d.com with the following details:
Order number or proof of purchase.
Description of the issue.
Screenshots or other supporting evidence (if applicable).
Our team will review your request and respond within 3-5 business days.
2. Eligibility for Returns
Since we sell digital products, returns are not applicable. If you encounter issues with the files, please contact us for support.
3. Exclusions
Refunds will not be issued in the following situations:
Change of Mind: We do not provide refunds if you change your mind after purchase.
User Error: If the issue arises due to incompatibility with your software or incorrect usage, we cannot offer a refund.
Unauthorized Resale: Refunds are not available for purchases made from unauthorized sellers or resellers.
4. Customer Support
If you encounter any problems with our digital products, we encourage you to reach out to our support team at info@wearable3d.com. We are dedicated to helping you resolve any issues promptly.
5. Changes to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Changes will be effective upon posting to our website with an updated “Effective Date.”
6. Contact Us
If you have any questions about this policy, please contact us:
Email: info@wearable3d.com
WhatsApp: +8801759350445
Thank you for choosing Wearable3D for your digital clothing needs